ProtCall - The Software

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Phone: +40-723-299002
Fax:+40-364-263206
Website URL: http://www.protcall.com
E-mail :office@protcall.com

Call Center Software


Computer Telephony Integration

Automatic call recording

Call Center Reports


A complete software and VoIP solution for your call center, using the latest available technology. Perfectly built for any call center size, scalable from just a few operators that are just calling to check on your customers to large call centers with 100's of operators in multiple geographical locations that span across several time-zones providing call center services outsourcing.


Call Center features...

It features all the advanced facilities you would expect a professional call center to have:

All of it wrapped around a nice application with a friendly user interface.

...and Call Center reports

ProtCall was specifically built for call centers. We are not a CRM (although we can almost be used as one), we are a call center solution and our database was built with call center operations in mind.

Our reports are built for call centers, and will show you your call center performance and operator's performance. We can give you live statistics about almost anything you are interested about your call center operations: calls, minutes, talk times per hour, what operators are lagging behind, and where you are losing time in your calls.

using Asterisk PBX

ProtCall uses the Asterisk PBX, the world's leading open source PBX telephony engine. This means you will get unprecedented VoIP quality and flexibility without paying the big bucks for expensive PBX solutions. And we can provide you with all the Asterisk technical support you need, so you can get the best of both (free) worlds. Our user interface is 100% web based, supporting all major browsers, and we can provide you with software phones for any major OS (Windows, Linux, OS X)

What does this means financially? You can get your call center setup and ready to call (or migrate to our solution) with only a few 100's of dollars in hardware purchases.

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ProtCall is a product from RPRealm.