A complete software and VoIP solution for your call center, using
the latest available technology. Perfectly built for any call center size, scalable
from just a few operators that are just calling to check on your customers to large
call centers with 100's of operators in multiple geographical locations that span
across several time-zones providing call center services outsourcing.
Call Center features...
It features all the advanced facilities you would expect a
professional call center to have:
All of it wrapped around a nice application with a friendly user
...and Call Center reports
ProtCall was specifically built for call centers. We are not
a CRM (although we can almost be used as one), we are a call center solution and
our database was built with call center operations in mind.
Our reports are built for call centers, and will show you your call center performance
and operator's performance. We can give you live statistics about almost anything
you are interested about your call center operations: calls, minutes, talk times
per hour, what operators are lagging behind, and where you are losing time in your
using Asterisk PBX
ProtCall uses the Asterisk PBX, the world's leading open source
PBX telephony engine. This means you will get unprecedented VoIP quality and flexibility
without paying the big bucks for expensive PBX solutions. And we can provide you
with all the Asterisk technical support you need, so you can get the best of both
(free) worlds. Our user interface is 100% web based, supporting all major browsers,
and we can provide you with software phones for any major OS (Windows, Linux, OS
What does this means financially? You can get your call center setup and ready to
call (or migrate to our solution) with only a few 100's of dollars in hardware purchases.