Clients and Solutions

ProtCall

About ProtCall

We support all of the advanced VoIP features you expect a professional call center to have:

Computer Telephony Integration



All phone operations are automatically handled and processed by our software. Automatic computer dialing and phone control (answer, transfer, on hold, hangup,etc) are all just one simple click.


Interactive Voice Response



The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices.


Automatic Call Distribution



Automatic distribution of incomming calls, for inbound activites, to specific operators, based on a defined algorithm like operators skills and client's previous history.


Several types of Predictive Dialers




You can choose from a variety of dialing modes, from Preview mode, where the operator manually initiates each call (very suitable for B2B calls), to very soft predictive dialers that generate 0% droped calls while still increasing your TTH, to agressive B2C predictive dialers that can keep your operators calling 50 - 55 minutes each hour


All of this wrapped around in a nice application with a friendly user interface.

 

What is protCall?


ProtCall is a complete software and VoIP solution for your call center, using the latest available technology.

And when we say complete, we mean complete. Our software (plus a couple more computers and a few headsets) is all you need to build the entire infrastructure of your call center. We can provide you with the VoIP technology, the softphones, the PBX, and all you need to start calling or receiving calls right away.

It is perfectly built for any call center size, scalable from just a few operators that are just calling to check on your customers to large call centers with 100's of operators in multiple geographical locations that span across several time-zones providing call center services.