|
|
|
About the product
ProtCall is a complete solution for outbound, inbound and blended
communications in your call center.
Technical Overview
You can use ProtCall to empower you call center operations with a modern system
that delivers robust features, reliability, and scalability.
The system is very easy to install and requires little if any additional hardware purchases.
Which means once you adopted our solution, the price you pay for ProtCall is pretty
much all you need to invest in your call center.
We can deliver to you all the advanced
features found in large scale enterprise contact centers for only a fraction of
the cost.
Features and Benefits
Our manual, preview or predictive dialers can improve your operational
call times by 50% to 400%. That means you can get up to four times more calls done
in the same amount of time, using the same number of operators.
You can use our real-time charts and reports to identify calls and queue bottlenecks
as they happen, and take immediate corrective actions. And with our simple to use
Automatic Call Distribution long queues and dropped
inbound calls are greatly reduced.
Telemarketing
Our solution has been specifically built for telemarketing call centers. Because of that, we have
integrated support for all the processes usually involved in a telesales campaign.
We can generate
agenda schedules for your lead generation campaigns, we can automatically send customized PDF contracts
by e-mail or fax directly to your prospective clients. We can track your inbound signed contracts so
that you can track what operators actually scored a sale. Anything you can image doing in your
telesales campaign we can imagine supporting it.
|
|
|