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Product Features and Benefits
The operators never have to touch the phone again. All phone operations
dialing, answering, transfers and hang-ups are integrated into our application.
So your operators spend less time operating the phone and more time talking.
We have a robust ACD and IVR feature, including skill based routing,
self service and real time monitoring and alerts for inbound queues.
Predictive, Preview, Power or Manual dialing modes can increase
your contact rates by 300% or more. Not only we can give you more outbound calls
to your operators, we can also increase the quality of your contacts.
Specially built training and monitoring configurations so you
can coach your new operators directly while they work
We have built our database structure with call centers in mind.
You get just the kind of CRM features you need in your call center and then some
other special ones
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