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Product Telemarketing
Campaign Management
ProtCall can support virtually any type of inbound or outbound
campaign activities: telesales, appointments generation, lead tracking, financial
services, customer support, any operation you can imagine doing in your call center,
we can imagine supporting it.
Whatever your activity is, you can setup a new campaign and start calling people
within a few minutes. There is no need for programmers to code specific screens.
There is no need to call us for customization. You can build your own campaigns
from within the application, and it's quite easy too.
Report Generator
Our reports are built for call centers, and will show you
your call center performance and operator's performance. We can give you live statistics
about almost anything you are interested about your call center operations: calls,
minutes, talk times per hour, what operators are lagging behind, and where you are
losing time in your calls.
We can give you detailed reports for every second of activity for your operators:
from simple performance indicators to obscure data like seconds spent waiting for
old clients to answer the phone, or the time spent re-scheduling ineffective calls.
If our existing reports are still not enough for you, the built-in report generator
will allow you to extract any data you want to know about your call center performance.
Inbound / Outbound blended mode
We can support inbound and outbound call operations for all you
call center activities. Your operators can work in a blended mode, seamlessly combining
inbound and outbound campaigns to reduce queue times and to eliminate wasted time
when your inbound queues are empty.
Survey and Questionnaires
You can build a survey directly inside ProtCall in
matter of minutes. Multiple answers, answer lists, ratings, preference matrix, branching,
conditional items and conditional formatting, item validation. We've searched for everything you could need
to build any survey and we implemented it. Any kind of survey you can take over the phone, you can build using
our Web Form Designer.
And we easily export all the results of the survey, we can even e-mail them
automatically each day at a specified time.
Leads and appointments
We have a great support for leads and appointments campaign.
You setup a list of agents and their available schedules, and we automatically display
their agenda to each operator calling in this campaign. It is all centralized and
real time, so it's not possible for two operators to setup two appointments at the
same time for the same agent.
If you are using our geolocating features, we can even determine the distance between
two addresses and instruct the operators to leave enough time for the agent to drive
from one appointment to another.
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