Clients and Solutions
ProtCall uses the Asterisk® PBX, the world's leading open source PBX telephony engine. This means you will get unprecedented VoIP quality and flexibility without paying the big bucks for expensive PBX solutions. And we can provide you with all the Asterisk® technical support you need, so you can get the best of both (free) worlds.
Our user interface is 100% web based, supporting all major browsers, and we can provide you with software phones for any major OS (Windows, Linux, OS X)
What does this means financially? You can get your call center setup and ready to call(or migrate to our solution) with only a few 100's of dollars in hardware purchases.
Basic implementation consists of a Microsoft® Windows server running the ProtCall application, and a Linux server for the VoIP. This basic configuration can support up to 60 - 80 simultaneous operators, running any kind of OS on their desktops. The system is modular in structure so you can cluster (and the application will scale seamlessly) any number of ProtCall servers and up to 20 Asterisk servers for a (well,theoretical) limit of 1000 to 1200 operators per one database. And then you can always have more databases
(implementation diagram)
ProtCall was specifically built for call centers. We are not a CRM (although we can almost be used as one), we are a call center solution and our database was built with call center operations in mind.
Our reports are built for call centers, and will show you your call center performance and operators performance. We can give you live statistics about almost anything you are interested about your call center operations: calls, minutes, talk times per hour, what operators are lagging behind, and where you are losing time in your calls.
We can give you detailed reports for every second of activity for your operators: from simple performance indicators to obscure data like seconds spent waiting for old clients to answer the phone, or the time spent re-scheduling ineffective calls.
If our existing reports are still not enough for you, the built-in report generator will allow you to extract any data you want to know about your call center performance.